FAQs

General

Q: What are communities?

A: A community is a group of like-minded U-M alumni formed throughout the world, based on identity, profession, career or life stage, common geography, common interests and more. This is more than a directory; it is a series of online communities where participants can find connections and support. Communities allow you to participate in discussions, find alumni, engage with other alumni and share resources.

Q: Who has access to Alumni Association communities?

A: You must be an alumnus/alumna of Michigan or an Alumni Association Member to access and view communities. However, only alumni are able to view the directory feature.

Q: How do I unsubscribe from a discussion?

A: To unsubscribe from a discussion, navigate to your profile, select my account under the drop down and click community notifications. Scroll down and select "No Email" as a setting next to the community.

Q: How do I leave a community?

A: You can unsubscribe from community notifications and remain a member of the community by changing your email frequency settings to "No Email". To completely leave a community you can go to the setting tab on the top right of the community screen and under the status drop down select "Leave Community".

My Credentials

Q: What is my username/password?

A: There are a couple of options to log into the community site. You can use your umich uniqname login or a social login including LinkedIn, Facebook, Twitter, Google, Windows Live Yahoo, and AOL. If you are not an U-M Alumnus/Alumna or Alumni Association Member,  you will need to request a Friends and Fans account from U-M ITS here.

Q: How do I update my profile?

A: On your profile page, please select the pencil icon next to each editable widget and edit your information. We made it easy and prepopulated your degree and email, just fill in the rest! Any information that is incorrect such as your name can be changed by contacting the Alumni Association.

Q: How do I control what information is visible on my profile?

A: Navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.


Contacts / Connections

Q: How do I find other alumni?

A: You must be an alumnus/alumna of Michigan to access and view the directory.  Click the "directory” link found in the main navigation bar. The directory lets you search for any University of Michigan alumni.

Q: How do I add alumni to my contact list?

A: You must be an alumnus/alumna of Michigan to access and view the directory. When you perform a search in the directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add alumni to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another alumni profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

 

Discussions

Q: How do I start a new discussion thread?

A: To start a discussion, click the “Join the Conversation” button under the group welcome message. Or you can navigate to the Latest Discussions section on the far right and click the “Add” button.

Q: How do I respond to a discussion post?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community.  To send a message to only the author of the post, select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like, “this is great” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could find beneficial.

Q: How can I control the frequency and format of emails I receive?

A: For each discussion board, you have the following email frequency options. To chose your frequency email option, navigate to your profile, select my account under the drop down and click community notifications. Scroll down and select the desired email frequency  setting next to the community.

  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. Remember, you still need to log into the community to post and read others’ messages.

       Additionally, there is an option to receive a weekly digest that can be found in your profile settings under My Account.

  • Weekly Digest: sends one email with a comprehensive view of the previous weeks activity within the community.

Q: How do I leave a community or unsubscribe from a discussion?

A:  Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.